FAQ

Most frequent questions and answers

Yes. We work extremely hard to make sure your data is protected by the highest standards of data security.

All network traffic is securely transmitted over SSL, and your data is safely protected in Google & Salesforce servers, ensuring the most up-to-date security levels protecting your information.

Finally, our team has previously developed security devices for Multi-National Corporations with Cisco, and will continue to always prioritize your security too.

Yes. We take many steps to ensure confidentiality and privacy when it comes to your data.

You can view our privacy policy and our non-disclosure agreement that we agree to when you sign up.

Finally, it is important to understand that many other people already have access to your details:

  • your management staff
  • accounting & auditing firms, and all their staff
  • all property agents at large property agencies

 

Our focus on security and privacy will help you control and limit access to your information easily.

Yes. We offer a no-commitment 2 month free trial.

This means you have 2 months to try the platform before spending even $1, and you can opt out at any time.

We are extremely committed to the highest level of customer satisfaction. By offering these 2 months free, we can guarantee satisfaction before you even begin.

We make the transition process as seamless as possible for you.

You simply provide us with your documents, such as Excel files and Tenancy Agreements and we will do all the data transfer for you within one week. See our Onboarding Steps for more details.

Additionally, we provide free on-site training to use the software. However most users only require 1-2 hours to feel comfortable using the platform.

Users receive a 2 month no-commitment free trial before to subscribing to the platform. Therefore, all our users are satisfied prior to becoming a customer.

If for any reason you wish to stop using the platform, you can instantly download all your data into Excel documents, and stop paying the monthly subscription. No questions asked.

We make our pricing as simple as possible. Whether you’re collecting $20,000 or $100,000 per month, the work required is the same. So it is only fair to charge the same amount.

However, we do offer discounts on car park spaces and for users that have large volumes of units. If you have a unique portfolio mix, ask us and we’ll work to accommodate you.